Terms & Conditions

Exchange & Refunds Policy:

At Khazana, we strive to ensure every product is delivered meticulously, and as per the order.

Cancellation Policy:

  • A full refund / credit on the order placed if the order has not been dispatched from our warehouse.
  • A full refund / credit less the shipping charge if the order has been dispatched from warehouse, yet not delivered to a client
  • A full refund / credit if there are any manufacturing / product defects or an incorrect order delivered. Products must be inspected upon receiving them and signed off on the delivery form to ensure a seamless experience.
  • A client is liable to provide the correct delivery address. A delivery shall count as a failed delivery after three attempts by our logistics team. No refunds will be processed in such a case

In case of any queries, please feel free to email us at info@khazanastores.comor call us at +91 22 4005 5264 and we will revert within 48 hours. We strive to resolve any requests within three working days.

Khazana Stores Pvt. Ltd. reserves the right to alter our Policies without prior notice. We encourage to periodically browse this page.

Shipping Policy:

Khazana ships nationally through Gatti Express, FedEx or BlueDart and internationally through FedEx.

Domestic shipping is usually delivered within 10 business days, and international shipping within 15 business days.

Upon dispatch , a tracking number with a link to track your order will be emailed to you.

Please Note – Saturdays, Sundays & public holidays are not counted toward business days.

Track Shipment:

Upon dispatch, all relevant delivery details including the estimated delivery date, logistics partner, tracking number and a link to track your order will be emailed to the email address on file for your order.

Addresses:

Please be sure to provide an accurate address, zip code and mobile number when filling out the delivery details at checkout.

Our logistics partners will attempt three deliveries prior to returning your order to us. We are not responsible for incorrect or inaccurate delivery addresses.

Shipping Charges:

Shipping charges vary and are based upon the volume, weight and material of the products ordered.

We strive to provide the best rates while ensuring safe, reliable delivery of your products to your doorstep.

Should you have any queries related to shipping, please email us at info@khazanastores.com

Modes of Payment:

You may complete your payment online and offline through a variety of ways. We accept all major international debit & credit cards. In addition, you may avail of Netbanking as well.